1. Refund windows
Cancel at least 7 days (168 hours) before check-in.
Cancel between 7 days and 48 hours before check-in.
Cancel less than 48 hours before check-in, or no-show.
Time is measured backwards from 00:00 in Asia/Bangkok on the check-in date. The percentage applies to the amount actually collected, less refunds already issued.
2. How to cancel
Before payment, release the date hold from Trips. After payment, contact Dreamy so we can verify the request, calculate the refund and cancel with the property.
3. Refund processing
Refunds are sent by Stripe to the original payment method. Dreamy does not deduct a cancellation fee from the displayed percentage. Posting time depends on the bank, card or wallet, and external currency conversion may create a difference.
4. Cancellation by the property or Dreamy
If the accommodation provider cannot honour a confirmed booking, Dreamy will offer, where possible, a comparable replacement, date change or full refund of the amount collected for the booking. Additional remedies depend on applicable law and the circumstances.
5. Special terms
A property or special date may use different cancellation terms only when clearly shown in the quote before acceptance. The quote-specific terms control for that booking.